Look Out Point!

Yesterday decided to go there with a bunch of friends after church service (attendance : Justus, Bubu, Sarah, Karen, Jeremy, Mabel and Me) to have some snack, food and drinks. Reached the place about 11.20pm.. but 11.30pm we started to order our drinks. I remembered clearly ordering the Large squid ball and large mango juice to quench my thirst, but to my dismay.. the squid ball came in small portion.. Informed her waitress that we ordered a large one and she just asked us to take it and she will serve us with another small portion one later to compensate the large squid ball.

Anyway.. it was nice and chilly at that time.. minus the insects flying around and i would appreciate it my food and drinks would come on time.. food came pretty quick as we waited for about 10 minutes.. then my other friends drink came simultaneously.. except mine.. Jeremy came pretty late about 12am cause he detoured somewhere before he came here to join us.

Even after Jeremy & Karen arrived.. their drinks are already here after 5 - 10 minutes and there is no sign of my mango juice yet.. before they arrive i actually reminded the waiter about my drink (1st reminder) After Jeremy & Karen arrived and when they're ordering their drink i reminded them again (2nd reminder).. Even after their drinks are almost finishing.. i just ask the same waitress where is my drink (3rd reminder) and she said its on the way.. I told her are they still looking for mangoes on the tree that's why so slow.. she just laughed and said on the way.

30 minutes passed and still no sign of my mango juice. Called another young helpful waiter.. ask if we could get compensation and discount for my drink as I've waited about 1 1/2 hours.. the drinks came about 10 minutes later.. mind you.. this is when everyone already finished all their drinks and chatting away.. me damn thirsty.. just waited lor..

After finishing the drink and a lil more chat we decided to call for the bill and pay.. after checking the items ordered by Sarah.. We paid and there should be a balance of RM 10 to be paid back to us.. Bills come up to RM91 but we paid RM 101.. after 10 minutes still no sign of the change..

We decided to storm the counter and surprisingly everyone was free doing nothing.. when we complained to the "manager" we told him about the situation and stuff.. he didn't apologize... he kept asking.. "who's the waiter/waitress that you ordered from" i know who i ordered from but just didn't point out who.. Then he just ask one of the staff to "explain to the customer why the mango juice never come out" what a loser manager he is.. can't he just apologize.. get us our change and we won't even bother about him anymore..

Verdict.. Food OK la..cannot complain as we finished everything.. Service.. sucks and don't know how to handle the situation.. They should at least have the waiter/waitress to just ask the table if everything is alright or is every order out yet..but no.. all i can see waiter and waitress damn free.. even the juice counter don't have anyone blending the juice..

Nice place to have a drink.. nice company and nice view.. but not the service. I guess its the management problem.. if the manager could point his fingers to his staff.. what kind of service could you expect..


This is what you see at night there!